Payment Policy

Effective Date: January 09, 2025
Company Name: Mr Health
Website: https://mrhealth.com.au/
Australian Business Number: 71252879848

At Mr Health, we prioritize your shopping experience by providing a transparent and secure payment process. This Payment Policy outlines our practices regarding payment processing for all products and services purchased on our website. We encourage you to read this policy thoroughly.

1. Accepted Payment Methods

To ensure convenience and flexibility, Mr Health accepts a variety of payment methods, including:

  • Visa
  • MasterCard,
  • American Express.
  • PayPal
  • Apple Pay
  • Google Pay
  • Union Pay
  • Shop Pay

2. Payment Process

Checkout Steps:

  1. Add Products to Cart: Browse our selection and add your desired products to your cart.
  2. Proceed to Checkout: Click on the cart icon and proceed to checkout.
  3. Enter Shipping Information: Fill in your shipping details and select your preferred shipping method.
  4. Choose Payment Method: Select your desired payment method from the available options.
  5. Enter Payment Details: Fill in the secure payment form with your payment information.
  6. Review Order: Check your order summary and confirm your purchase.

Upon successful order submission, you will receive an email confirmation detailing your order. If any issues arise while processing your payment, we will notify you promptly.

3. Currency

All transactions on Mr Health are conducted in AUD (Australian Dollars). Please note that your bank may impose additional conversion fees, which are separate from our charges. The final charge to your account will reflect any applicable taxes and shipping fees.

4. Order Confirmation and Invoice

After a successful payment transaction, you will receive an Order Confirmation email containing:

  • Order Number
  • Summary of Items Purchased
  • Total Amount Charged
  • Shipping Details

This confirmation serves as your official receipt. Please keep it for your records.

5. Payment Security

Your security is our priority. Mr Health uses industry-standard SSL (Secure Socket Layer) technology to encrypt sensitive information during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your data.

6. Payment Authorization

By submitting your payment information, you authorize Mr Health to charge the specified payment method for your total purchase amount. In the rare event that your payment method cannot be authorized, we will notify you via email, and your order may be canceled or placed on hold until the payment issue is resolved.

7. Refund and Cancellation Policy

Cancellations:

If you wish to cancel your order after payment has been processed, please contact us at info@mrhealth.com.au or call us at 0447 123 440 within 24 hours of placing your order. Refunds will be processed according to the method of payment used.

Refunds:

For detailed information regarding refunds, please refer to our Refund Policy, which outlines eligibility for refunds, processing times, and related procedures. Please allow up to 10 business days for refunds to reflect on your account, depending on your bank’s processing times.

8. Changes to Payment Information

You can manage your payment methods through your Mr Health account. If you need to update your payment information, please follow these steps:

  1. Log in to Your Account.
  2. Navigate to "Account Settings" or "Payment Methods."
  3. Add, Update, or Remove Payment Information as Necessary.
  4. Save Changes to ensure your new information is processed for future transactions.

9. Fraud Prevention

To protect our customers and prevent fraudulent activities, Mr Health reserves the right to conduct verification checks on payments. We may reach out for additional information or confirmation for certain transactions deemed high-risk.

10. Contact Information

If you have questions or concerns regarding your order or this Payment Policy, please do not hesitate to reach out to our customer service team. We are here to help!

  • Business Address: 17 Fiveways Boulevarde, Keysborough, VIC, 3173, Australia.
  • Australian Business number: 71252879848
  • Business Hours: 9 AM-5 PM, (Mon-Sat), (GMT+10:00) Australian Eastern Standard Time (Melbourne)
  • Email: info@mrhealth.com.au
  • Phone: 0447 123 440

Thank you for choosing Mr Health. We look forward to providing you with exceptional service and appreciate your business. If you have any further adjustments or specific details to include, feel free to let me know!