Refund policy

  • Effective Date: January 09, 2025
  • Company Name: Mr Health
  • Australian Business number: 71252879848
  • Contact Email: info@mrhealth.com.au

At Mr Health, we are committed to ensuring our customers are completely satisfied. If you are not satisfied with your purchase for any reason, our Return and Refund Policy outlines how to return items and obtain refunds or exchanges.

1. Return Eligibility

You may return items purchased from our store under the following conditions:

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described, you are eligible for a return within 30 days of receiving the merchandise.

Return Exceptions

The following items cannot be returned:

  • Gift cards.
  • Personalized or custom-made items.
  • Items marked as final sale or clearance items.
  • Hygiene-related items that have been opened or used (e.g., bedding, some furniture).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:

  • Email our customer service team at info@mrhealth.com.au
  • Provide your order number, a description of the item, and the reason for the return.

  1. Return Authorization:

  • We will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and instructions on how to proceed with your return.

  1. Packaging the Item:

  • Securely package the item to prevent damage during return shipping.
  • Include all original packaging, accessories, and documentation, if applicable.

3. Shipping Costs for Returns

  • Defective or Damaged Items: We will cover return shipping costs. You must provide photographic evidence of the damage or defect when contacting us.
  • We don't charge any restocking fees
  • Return method: By Mail.

4. Refund Process

Once your returned item is received and processed, we will notify you via email regarding the status of your refund. The refund will be processed as follows:

  • Refunds will be issued back to the original payment method used during the initial purchase.
  • Allow 10 business days for the refund to reflect in your account, depending on your financial institution.

5. Exchanges

While we do not offer direct exchanges for items, you can follow these steps:

  • Return the Item: Initiate a return as outlined above.
  • Place a New Order: After your return is processed, place a new order for the replacement item you wish to have.

For items that are defective or damaged, we can process an exchange directly:

  • Contact our customer service team to arrange for an exchange without having to return the defective item first (if applicable).

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Report Immediately: Contact our customer service team within 48 hours of delivery.
  • Provide Evidence: Include photographs of the damaged item or incorrect item received when reporting the issue.

We will work swiftly to address the issue by offering either a refund or replacement based on customer preference.

7. Non-Refundable Items

Certain situations may result in a non-refundable item, such as:

  • Any item that is returned more than 30 days after delivery.
  • Any item not in its original condition, damaged, or missing parts.

8. Customer Support

If you have questions regarding our Return and Refund Policy or need assistance with a return, please contact our customer support team:

  • Email: info@mrhealth.com.au
  • Australian Business number: 71252879848

9. Changes to Our Return and Refund Policy

We reserve the right to amend this Return and Refund Policy at any time. Changes will take effect immediately upon being posted on our website. Please check back periodically for updates.

10. Legal Compliance

This policy complies with the Australian Consumer Law, ensuring that your rights as a consumer are respected and upheld. We abide by all legal requirements regarding returns and refunds in Australia.