Shipping policy

Effective Date: January 09, 2025
Company Name: Mr Health

Australian Business number: 71252879848

Contact Email: info@mrhealth.com.au

At Mr Health, we are committed to providing our customers with transparent and reliable shipping policies. Please read our shipping policy carefully to understand our practices and your rights regarding order shipment within Australia.

Currency

All transactions on Mr Health are conducted in AUD (Australian Dollars). 

1. Shipping Methods & time

We offer hassle free domestic shipping methods to cater to your needs:

  • Standard Shipping: Delivery within 5-10 business days.

2. Free Shipping Policy

We proudly offer free shipping on all orders placed through our website. There are no hidden fees or extra charges associated with shipping. The price you see at checkout is the final price you pay, guaranteeing complete transparency.

Free Shipping Eligibility

  • All orders within Australia qualify for free shipping, without a minimum purchase requirement.

3. Delivery Timeframes

Delivery timeframes are estimates based on the shipping method selected and may vary depending on:

  • Location of the delivery address
  • Availability of items
  • Processing times
  • Unforeseen circumstances (e.g., weather events or carrier delays)
  • For more remote areas, delivery may take longer.

4. Order cut-off time

Orders placed after 2:00 PM, (Mon-Sat), (GMT+10:00) Australian Eastern Standard Time (Melbourne) or on weekends/holidays will be processed the following business day. Processing time includes verifying your order, quality checks, and packaging.

5. Order Processing Times

Orders are usually processed within 1-2 business days (Mon-Sat). Orders made on weekends or public holidays will be processed the next business day.

6. Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can track your shipment through our courier partner’s website to get real-time updates on your order status.

6. Changes to Orders

Order Cancellation

If you need to cancel your order, please contact us within 24 hours of placing it. After this period, we cannot guarantee cancellation as the order may have already been processed and shipped.

To request a cancellation:

  • Email us at info@mrhealth.com.au
  • Provide your order number and reason for cancellation.

Change of Address

If you need to change the delivery address for your order, please contact us as soon as possible. Requests for address changes must be made before the order is dispatched.

To request an address change:

  • Email us at info@mrhealth.com.au
  • Provide your order number and the new address.

7. Delivery Restrictions

  • We currently ship only within Australia. International shipping is not available at this time.
  • Delivery to certain remote areas may not be possible. If we cannot deliver to your address, we will inform you promptly.

8. Missing or Damaged Orders

If your order does not arrive within the estimated timeframe or if it arrives damaged:

  • Missing Orders: Please contact us within 48 hours of the expected delivery date. Provide your order number for a prompt investigation.
  • Damaged Orders: If your order arrives damaged, please take photos of the packaging and product, and contact us within 48 hours of delivery.

We aim to resolve any issues as quickly as possible. Replacement or refund requests will be processed per our return policy.

9. Returns and Exchanges

All returns and exchanges must follow our Return Policy guidelines. Customers are generally responsible for return shipping costs unless the item is defective or not as described.

10. Customer Support

Should you have any questions or concerns regarding our shipping policy, please reach out to our customer support:

  • Australian Business number: 71252879848
  • Email: info@mrhealth.com.au

11. Changes to Our Shipping Policy

We reserve the right to amend this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. It is advisable to review this policy periodically.

12. Additional Information

Parcel Collection

If you are not home when your parcel arrives and cannot be delivered, it may be left in a safe place or redirected to a local pickup point such as a post office.

Signature Requirement

Some deliveries may require a signature upon receipt. If you wish for your parcel to be left without a signature, you may opt for this at your own risk.

Packaging Materials

We strive to reduce our environmental impact and use recyclable materials for packaging wherever possible.

Legal Compliance

This policy complies with the Australian Consumer Law and all relevant regulations regarding e-commerce and consumer rights.